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Just Between Friend - System Status

Tagging Site

July 17 -  Upload Tags Issue Resolved

POS

No reported incidents

Website

No reported incidents


Incident Reports

Tag Printing Issue

The issue related to Upload Tags on new accounts has been resolved.


Tag Printing Issue

For new user accounts that are created, you need to manually create at least one tag (or register for an event) to get assigned a Consignor # before using the Upload Tags feature.  Otherwise the tags will print without a Consignor #.  We are working to resolve the issue.


Tag Printing Issue

A small group of users who printed tags before 12pm ET today, Sunday, May 24th may have had issues with their tags printing their consignor number formatted incorrectly.  The issue has been corrected and have already reached out to each of them via email to alert them to check their tags for proper formatting X-XXX-XXX. 

If you think you may have been using the site to print tags today, please verify your tags printed correctly.  If they are not formatted with the X-XXX-XXX format, they WILL still scan fine at the event and DO NOT need to be reprinted.  Sorry for the inconvenience.  


Planned System Update

We have a system update scheduled for Tuesday, May 19th from 3:00 AM to 5:00 AM ET. You may experience limited access during this window. We appreciate your patience.


Update: The site is back online. Our team is actively working to ensure everything is running smoothly. We appreciate your patience.


We have put up the maintenance screen as we work to solve the issues.


We are still working to fix the issue preventing people from logging in. In the meantime please use this offline tagging tool to tag.

Tagging Site - Sold Item Search Filter
10:30pm EST:  There have been reports that the Sold Items search filter for Today and Yesterday options are not working correctly.  We are investigating the cause and will fix ASAP.  In the meantime, selecting Last 7 Days or other options will return everything sold in that range up through current.

Tagging Site - Analytics Dashboard
12:00pm EST:  There were reports of certain users receiving an error when the Analytics dashboard loaded and one of the charts not displaying accurately.  We have identified the issue and removed the chart that was causing the problem.

Tagging Site - Sold Item Date 
8:30am EST:  There were reports of incorrect dates showing for Sold Items.  The issue is being investigated.

No incidents reported.

No incidents reported.

No incidents reported.

No incidents reported.

Uploading Tags
7:30pm EST:  We were able to identify the issue causing the upload errors for some users and have deployed the fix.  Please let us know if you have any further issues or questions.  

5:15pm EST:  We have had several people report having issues uploading tag import files.  If you are experiencing this issue, please submit a ticket with the CSV file and we will get it processed for you.  We are investigating the possible causes for the issue.

Site Performance
7:30am EST:  The overnight site maintenance was completed and the AWS recommendations to improve site performance were implemented.  We will continue to monitor the site and the AWS team is standing by to assist if needed.   

Site Performance
10:00pm EST:  The AWS tech support team helped identify the cause and solution for the intermittent slowness experienced on the Tagging site.  We will perform server maintenance at 4am EST and the site will be unavailable for less than 5 minutes.  

6:30pm  EST:  There have been continued reports of slow performance on the tagging site.  We are working as quickly as possible to stabilize the performance and have escalated the issue to AWS for additional support.

4:45pm  EST:  Feedback from users has been that the site is performing much better today after updates we made last night.  We have received a few reports of slowness in the past 15 minutes and have addressed it on the servers and the site is performing as expected.
 
Sold Items Report Display
8am  EST:  All backlogged Sold Items data has been processed.  The time zone display issue is being addressed.
 

Sold Items Report Display
9pm  EST:  There is a delay in sales location and timestamp time zone conversions populating on Sold Items but the data is being processed and will be updated by 2/28.  All new sold item information is being processed with no delays.


Investigating Issues with tag saving
Resolved (10:00 PM): The fix for the intermittent autosave issue has been successfully tested and deployed to production. The Tagging Site is now fully operational, and all features are functioning as expected.
 
9:00 PM EST: We are close to a final resolution and are committed to ensuring the fix is thoroughly validated before deployment. We appreciate your continued patience as we finalize these steps.

8:00 PM EST: We have made significant progress and we are working on the final deployment. New ETA is 9 PM. Please stay tuned.

7:00 PM EST: The fixes for the auto-save issue were successfully tested and are in the process of being deployed. There will be brief outages to the tagging site, including the print feature, before 8pm as updates are made.

5:50 PM EST: The root cause of the intermittent autosave issue has been identified and a fix is currently being tested. We anticipate deploying the resolution by 8:00 PM ET and will provide updates until the site is fully restored.

3:30 PM EST: We are still working to resolve the issue. In the meantime, you can use the Create Tags Upload template so you can keep tagging without interruption. We will share further updates as we have them.

2:00 PM EST:  We have identified the cause of the intermittent slowness issues and are working to resolve ASAP. 

11:45AM EST:  We are currently receiving reports from some users whose tags are not saving. Our team is investigating the root cause, and we will provide further updates as soon as we have more information. We apologize for any inconvenience.


Sold Items timestamp display issue

There was an issue identified with the timezone conversion for the POS transaction timestamp.  The issue has been resolved and historical timestamps are being updated so they display accurately.


No incident reported.


Tagging Site Maintenance Completed

The overnight maintenance of the tagging site is now complete. We have verified that all systems are functioning as expected and the platform is running smoothly. We will be providing a summary of the issues encountered over the weekend and the solution.


Thank you for your patience while we worked to improve the performance of the site. If you notice any lingering issues, please submit a support ticket and we will investigate immediately.


Note:  If you are having issues, use the Create Tags Upload template for doing batch uploads.


10:00pm EST:  We are performing server maintenance from 4:00AM - 4:15AM EST to address the site slowness.


3:10pm EST:  We are looking into additional reports of the site being slow for some users.  We will update as we have further information.

12:45pm EST:  Sever maintenance is being performed at 1pm EST, estimated downtime will be 1-2 minutes.  

There are reports of the Tagging site being slow and sluggish.  We are monitoring the servers to determine if there are any issues.  We have temporarily disabled the new Resource Center help content system to determine if that is causing problems for some users.  Please refresh your browser if the pink bar or pink tab on the right are still showing.  

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Additional Information

Have you experienced any issues?

If you are experiencing any issues, please let us know with as much detail as possible so we can work towards a resolution. 
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